Frequently Asked Questions
The more you know
No. Wellness is our speciality but we advise on and plan all types of travel. Many clients leverage Agency.One for all of their travel needs.
Yes. This is one of our specialties. We look beyond the marketing and social media to help determine which experience is actually the best fit for you.
No. Tell us what you want from the time away, and we can help determine where to go.
Wonderful. We can take it from there, whether you need a hotel stay or a fully planned experience.
When Agency.One is planning your experience, a planning fee applies based on the scope and complexity. If you’re selecting an existing experience from the Wellness Calendar and we’re simply arranging it for you, there is no planning fee.
Our fees reflect the strategy, research, access, and planning behind creating an experience that is customized for you.
It depends on the experience. Agency.One Experiences include full planning and coordination, so a planning fee is built into the package price. For other Wellness Calendar experiences, you can simply have us arrange the stay with no planning fee, or choose additional planning strategy and support for a fee. We’ll always make the options clear before you get started.
Yes. If you know where you want to stay, we can arrange your hotel complimentary and include preferred partner benefits when available.
Depending on the property, benefits may include upgrades, daily breakfast, hotel credits, early check-in, late checkout and other amenities.
As early as possible, especially for high-demand destinations and dates. We can also work with shorter timelines when availability allows.
- For Custom Wellness Travel, we recommend reaching out at least 6 months ahead, and earlier for high-demand dates, destinations or more complex international travel.
- For Wellness All-Inclusive, we recommend at least 6 weeks.
- Select shorter-timeline requests may be accommodated, with expedited planning fees applying when applicable.
- Wellness Calendar experiences are available as long as space permits.
We’ll review your profile, then meet for a consultation to dig deeper into your priorities, preferences and travel style. We’ll also cover what working with Agency.One looks like, answer your questions and align on next steps.
Yes. Air can be incorporated into your travel plans by request.
Yes. This is included in all full-service offers.
Not at all. Wellness is personal and can be a full immersion or simply part of a broader experience. Whether you’re wellness-fluent or new to the wellness world, Agency.One helps you find what fits.
Absolutely. In fact, it’s one of our specialities. We design around how you want to travel, whether that means going solo, as a couple, with friends or with a group.
Yes. Our group experiences are designed to work particularly well for solo travelers, with opportunities to connect and plenty of room for your own experience.
The Wellness Calendar is our curated edit of wellness experiences worth knowing about, from Agency.One experiences to standout programs happening around the world.
Reach out. Depending on the experience, there may be another way to experience the property, program or destination on your own time.
No. Some are Agency.One experiences, while others are programs and events we have selected from around the wellness world.
Expect a balance of shared experiences, personal time and the freedom to engage at your own pace. We value agency, and it shapes how every experience is designed.
Yes. We plan wellness-forward gatherings for friends, families and other private groups.
Yes. We create wellness experiences for companies, including leadership gatherings, retreats, recognition travel and other group needs.
Yes. Agency.One works with clients across the United States.
Absolutely. We plan travel throughout the U.S. and around the world.